Basic Lodge tries to be as customer friendly as possible. That is why we like to hear from you in case of a complaint, while we can optimize our services. We will do our utmost to satisfy you as a customer and to improve our services.
The offered solution always depends on the type and cause of complaint.

Complaints policy
Do you have a complaint about, a product, our service, or a delivery?

Please send an email to including:

  1. A clear description of the nature of your complaint;
  2. Any necessary details concerning your order;
  3. Your personal details, so that we know where to reach you during office hours.

We aim for a speedy resolution of any complaints and will reply as soon as possible, but always within 14 office days. For more information, please go to our General Terms and Conditions.